Your stream's data travels though multiple network carriers to get from us to your listener's player. And high network traffic or network maintenance taking place somewhere in that path can cause a delay in your stream data reaching them. Which in turn can cause buffering when a listener is playing your stream.
Most often, a listener’s ISP can be the reason for excessive buffering. High network traffic or network maintenance from their network to a listener's can lead to an inconsistent stream.
When users are experiencing problems with your stream, it is important to ask them the following questions:
Computer savvy users who are willing to provide additional information should perform the following steps:
If you get complaints from multiple listeners, email us their feedback. We will use their data to pinpoint why they are experiencing problems with your stream.
